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Terms and Conditions

Terms and Conditions

Bookings, Payment & Cancellations

A non-returnable deposit of 50% of the full amount payable is to be made at the time of the booking any of our courses to reserve your place. The balance of the payment is to be made no later than 28 days prior to the date of the of the course that has been booked. A booking can be cancelled no later than 14 days in advance of a course in which case 50% of the full payment will be refunded. Any cancellation less than 14 days in advance of a course will result in no refund being given. No refund will be given for a ‘no-show’ or non-arrival on the day of a course. A course booking is only transferable at the discretion of New Guard MHTD CIC and is not transferable within 72 hours of the commencement of the course.

Medical conditions

It is your responsibility to advise New Guard MHTD CIC, of any health condition that might affect you during a course delivery. You must do so at the time of booking or well in advance of the course that you are attending.

Mobile Phones and other electronic devices

It is a condition of your booking that you agree to switch off your mobile phone or any other electronic device of which the sound or light could interrupt the proceedings of the course delivery.


New Guard MHTD CICreserves the right to cancel or reschedule any course delivery. If this were the case, New Guard MHTD CIC would offer a place on a subsequent course delivery or a full refund. New Guard MHTD CIC will not be liable under any circumstances for any injury, losses or damage to a person(s) or their property attending a course delivery, unless it is due solely to the negligence of New Guard MHTD CIC.

Accessibility Statement

Accessibility Statement


It is really important to us that as many people as possible can access the information on this website. Rather than create a different accessible version of this website we have tried to make one site useful to all visitors. Below you will find some general information that should help you to browse this website and many others too.


This accessibility statement applies to


This website is run by New Guard Mental Health Training Delivery CIC. It is designed to be used by as many people as possible. The text should be clear and simple to understand.

You should be able to:

  • zoom in up to 300% without problems

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible this website is


Parts of this website are not fully accessible. For example:

  • you cannot modify the line height or spacing of text

  • some live video streams do not have captions

  • you cannot skip to the main content when using a screen reader.

  • some heading elements are not consistent

  • some images do not have image descriptions

  • some buttons are not correctly identified

Feedback and contact information


If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us


We will consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website


We are always looking to improve the accessibility of this website.


If you find any problems not listed on this page or think we can improve website accessibility, please contact us at


The current legislation mandates public sector organisations to include an accessibility statement on their website.


For more information on Accessibility Statements visit the website. 



We are a registered social enterprise. Social enterprises are businesses that are changing the world for the better by reinvesting revenue generated to create positive social change. Whilst not a public sector body, New Guard Mental Health Training Delivery CIC are committed to inclusivity and have chosen to adopt this best practice.

Returns Policy

Returns Policy 


Mamma Jacks handmade craft items​​


All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email to obtain a Returns Code. Wright down the code and put in inside your parcel with the item. Then place the item securely in its original packaging, and wrap in parcel paper then mail your return to the following address:

Mamma Jacks

23 Garden House Estate



NE40 4PP

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed but please allow up to 3 working day for your refund to appear on you account.


The following items cannot be returned or exchanged: 

  •     Personalised Gifts  

  •     Downloads  

  •     Deposits

  •     Damaged items or products with out original packaging.

For damaged items or if you have any further questions please contact us via email on or you can call us on 07828668522  

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