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Privacy Statement

Privacy Policy

 

Introduction

It is important that you read this Privacy Notice as it provides you information about the data we collect from you, what we do with your data and how we look after and store your data. New Guard Mental Health Training Delivery CIC (we/us/our) are a company dedicated to providing a range of Mental Health training to the general public and to organisations. New Guard MHTD CIC is the data controller and is responsible for any personal data collected used and stored. Our policy is to collect only the minimum amount of personal data that is needed from our customers/prospective customers in order to provide our services or provide the information requested about our services. We are committed to protecting the data we collect. The services we provide are for adults only and we do not intend to collect any data from children.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our sites visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Our Data Protection Officer (DPO)

Our DPO is Lisa Kenny. Contact details are, info@newguardmhtd.com. Phone 07828668522. Please make contact with Lisa if you have any concerns or questions about the data we hold about you or if you don’t want us to process your data anymore. If we are unable to resolve your concerns satisfactorily you can contact the Information Commissioner at ico.org.uk

What cookies and other tracking tools do we use?

 

 

 

 

 

 

 

 

 

 

 

                       

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